FREQUENTLY ASKED QUESTIONS
How do I access my account?
- Click the Sign-In link in the top navigation and then enter your email along with the initial provided password.
- Please note: Your account has been created for you, but may or may not use your Envision email. If your Envision email doesn't work, please try a secondary email you may have registered with HR.
What if I don't know and/or forget my password?
- Click the Sign-In link in the top navigation and click the "Forgot your password" link. Please note the email to reset your password will come from envision_store_support@hypte.com and may get routed to your Junk/Spam/Clutter folder, so please check there as well as your main inbox.
How do I access/use my Store Credit (if applicable)?
- Once logged in your account balance will automatically be deducted at checkout. NO COUPON CODE IS NECESSARY.
- Any balance remaining, after your store credit is applied, will require a credit card payment.
How long will it take to receive my order?
- Orders will ship once all items are complete and within 4-6 weeks of order date (weekends not included).
- Please note: If an item is backordered or requires additional time due to the specific brand, you will be notified via email.
What is your exchange/return policy?
- Because most items are decorate on demand, we are not currently accepting returns/exchanges.
- RETURNABLE exceptions will be made for the following reasons:
- Items received are not was was ordered
- Items are damaged
- NON-returnable reasons:
- Doesn't fit
- Don't like material/color/etc
- RETURNABLE exceptions will be made for the following reasons:
- Please utilize the item descriptions, size charts and any other info provided when making your purchase.
- Full details on exchange/return policy can be found at this link.
For answers to any other questions, please use our Contact Us form via the Contact Us link in the top navigation. Thank you!